Ploudy | Pittsburgh City Paper

Member since Feb 23, 2008

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I was hoping to celebrate my birthday at NineOnNine. Having had a positive experience here once before, I was looking forward to a nice relaxing dinner. We arrived ten minutes early for an 8:30 appointment and were seated in the bar area. For the next 30 minutes we were completely ignored by the staff. When I went to look for our hostess I found that there were not only four empty tables in the restaurant, but three parties that came after us were already seated. I asked for the manager, who addressed me in a very condescending tone: “I can seat you but I am not going to serve you because the kitchen is all backed up”. Not a word of apology. Not the slightest sign of him trying to resolve the conflict (for example, he could have offered to serve us appetizers in the bar area). When I pointed out to him that three parties that arrived after us were already sitting at their tables and being served, he gave an evasive answer. He was rolling his eyes and shrugging his shoulders, his whole body language indicated that he could not care less about keeping a customer happy. Now, I understand that sometimes there is some extra wait in some popular restaurants. I understand that kitchens get backed up, servers and cooks call in sick. There is a lot that can go wrong and delays pile up. That is no excuse for a manager to be rude and condescending to a customer. We decided to leave the restaurant immediately. As we were exiting through the door, I thanked the manager for a memorable birthday dining experience and told him that he should be ashamed of himself. He did not even look at me and offered no apology. Needles to say, I will never set foot in this restaurant ever again.

Posted by Kalman Pelhos on 02/23/2008 at 10:38 PM

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