Lori's comment is right on. I've NEVER posted a comment for a restaurant but feel compelled to for this establishment. My wife and I made our first trip during a slow time of the day (maybe 20% full). Our food, despite being simple orders (hers a burger and mine was nachos) took forever. Her food came out cold and mine came out wrong (and not very warm). Our waitress admitted that she hadn't brought our food out or got us refills because she had been outside on her cell phone. When I complained to someone else about the fact that my food was wrong (we couldn't find our waitress) they told me that it was indeed correct. I had to go to the front, get a menu, and point out what was supposed to be on the dish. The guy had actually argued over what came on the nachos despite a clear list of ingredients, a huuuuge picture on the menu and the fact that its one or their freakin' signature dishes. Ultimately it came out 'right' but both dishes were still horrible. We vowed never to come back. My wife caught the manager's eye on the way out and complained about the service and food and told him we were never coming back so he gave us his business card and wrote "2 free meals" on it and told us to come back and he'd make it right.
Well, time passed and we decided to give it another try despite our best judgment. Of course, when we got there, that manager was on vacation and the manager on duty actually questioned the validity of the business card. I kid you not. He then agreed to do it but told us not to order the steaks! Are you kidding me? This is a freakin' theme restaurant. If I wanted a steak, there's Morton's and Ruth's Chris about half a mile away. Despite this insult, we sat down and ordered. What do you know! My wife's fries were room temperature and my pasta sauce was wrong. They have a marinara and a meat sauce. I ordered marinara and got meat sauce. I questioned the waitress and she said that their marinara sauce has meat in it. Hmm. Odd. I asked the manager and he said they made a mistake. He also got my wife new fries. Needless to say, this food sucked too. He then had the gall to come over and, instead of asking how things were, he said "I'm glad I could show you how it was supposed to be done the first time you came." Oh, so wrong orders, cold food and argumentative waitstaff is how its supposed to be done? I guess he's right because they are 2 for 2. Needless to say, we are never going back. Ever. I'll starve before I go there again. Argh, I'm getting upset all over again as I write this.
For what its worth, I'm the easiest guy to please when I go out to eat. My parents owned a restaurant so I let a lot of things slide. I've also worked as a waiter so I know how customers can be. But this place sucks. Plain and simple. They'd do the city a favor by closing and letting someone else move in.
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Well, time passed and we decided to give it another try despite our best judgment. Of course, when we got there, that manager was on vacation and the manager on duty actually questioned the validity of the business card. I kid you not. He then agreed to do it but told us not to order the steaks! Are you kidding me? This is a freakin' theme restaurant. If I wanted a steak, there's Morton's and Ruth's Chris about half a mile away. Despite this insult, we sat down and ordered. What do you know! My wife's fries were room temperature and my pasta sauce was wrong. They have a marinara and a meat sauce. I ordered marinara and got meat sauce. I questioned the waitress and she said that their marinara sauce has meat in it. Hmm. Odd. I asked the manager and he said they made a mistake. He also got my wife new fries. Needless to say, this food sucked too. He then had the gall to come over and, instead of asking how things were, he said "I'm glad I could show you how it was supposed to be done the first time you came." Oh, so wrong orders, cold food and argumentative waitstaff is how its supposed to be done? I guess he's right because they are 2 for 2. Needless to say, we are never going back. Ever. I'll starve before I go there again. Argh, I'm getting upset all over again as I write this.
For what its worth, I'm the easiest guy to please when I go out to eat. My parents owned a restaurant so I let a lot of things slide. I've also worked as a waiter so I know how customers can be. But this place sucks. Plain and simple. They'd do the city a favor by closing and letting someone else move in.