firjrijr | Pittsburgh City Paper

firjrijr 
Member since Jan 13, 2008

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I had a HORRIBLE experience with the Iguana Grille and I am not even from Pittsburgh. It started over the phone. I called to see if they did anything special for birthdays. Apparently the owner answered the phone and was very short with me. Even if they didn't do something special, I would have thought the owner would have said give me your name, come on in and we will figure something out for your friends birthday. As a business owner, I could not let this go so I went to the Iguana Grille and confronted the Owner in person. She didn't apologize and ask how we could remedy the situation. She instead repeated the same rude words in the short disgusted tone as she did on the phone. I was so pissed I could have... but I am a gentleman and do not like starting trouble. I figured it would be best to let the world know via the internet that the OWNER of the IGUANA GRILLE is a Rude person. I would NOT support her restaurant. I will let everyone know how Rude she was to a customer from out of town that she did not even know. They say if you give great customer service people will tell 2 friends and if you give horrible customer service people will tell 2 friends and so on and so on. DO NOT PATRONIZE THE IGUANA GRILLE!

Posted by gorude on 01/13/2008 at 12:41 AM

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