Customer satisfaction? Ichiban Hibachi Steakhouse Robinson gets a 1 because there ain't no zero's. I wanted to celebrate a milestone birthday for my wife at Ichiban Robinson thinking the table side chef would be fun. We are a small family so I stopped a week in advance to ask about their birthday package and to make sure 6-8 adults would be acceptable for a private table. No problem! Cake, photo, candle and music included in package! Told me reservations every half hour and if early would seat in advance as long as we understood chef is on schedule. Perfect!
Here's what we got: Large room with many Hibachi's mostly empty, except our table which already was occupied. I said to hostess, "this is a reserved birthday party, for a private table, what's going on?" She looked at me as if I'm nuts and says "You don't have enough people for party, you only have 6" I said, "but, but...." to her back as she turned and just walked off. I didn't want a scene, but our group is scattered to the four winds, just together for this occasion. I didn't really want "party crashers" especially this party, ergo my reservation and package purchase.
Not wanting to start my wife's birthday with a scene, I followed our hostess back to the lobby and found I was talking to a stone wall. This lady could care less. No management solution here in the inn regardless of what they promised a week ago.
Normally we love meeting strangers and dining with them, and dealing with their kids, but this was a special occasion planned for in advance. We had gifts and wanted to talk old times and wanted to honor my wife getting, eh, really old!
Back at the table, as I looked around the otherwise empty room, the hostess now sat a party of 6 who remained a party of 6 all evening. That started my blood boiling and provided motivation for this review.
The "birthday cake" package I purchased turned out to be two scoops of ice cream with a tilted candle in a small cup given to our "honored guest" after first giving complimentary ice cream to the "strangers" children. No cake.
The chef was entertaining with the spatulas and did his job, but all he said was, "We have a birthday here?" Nothing else and certainly made no attempt at acknowledgment, or serving her first or anything to prioritize. I don't think he got the memo on party etiquette!
Trust me, we are easy people to please. Too easy. Do not book and pay for a private party package at Ichiban Robinson. That will not get you deference or consideration of any kind. BTW, the gratuity was built into the bill, but I doubled it not wanting to punish the chef and wait staff for management misrepresentations. DO NOT GO HERE FOR ANY PRIVATE PARTY OF ANY KIND.
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