Absolutely you should expect good food and service! That is why he is gone! Come in Saturday and see if he is there! He worked 5 hrs a week! You just so happened to be in on a Saturday he worked. He is gone because I have warned him before about over cooking food! My other two cooks would never put a product out like that. Very unfair for you to say that we stage reviews. Did we stage munch from the post gazette or channel 2 news story on us? Don't think so! We were not aware of you critiquing us! We were not aware of this article until the photographer called to take pictures, which was after the visit! My server recalled the visit because of the mistakes! She also recalled the kids tearing up sugar packets all over the floor! No big deal kids will be kids but for you to say we were aware is a bold lie! Don't you think I would have been there if I was aware? Actually we did take the criticism to take action on what needed changed! Not sure why you are being nasty about my comment? We are sorry for your experience!
Heather you say that cook is no longer there and that just is not true! and you mention the food must not have been "bad enough to throw away" is crazy to say,, when we go out to eat we trust that we will get quality food and service and that just was not the case here. I believe that all your previous reviews were staged and that you knew you were being critiqued so you were on your best behavior and this time you got caught doing what you always do. your comment just screams at me that you do not take criticism well. Well my dear you better develop a knack for it!
My name is Heather Nally, I am the owner of the Micro Diner. I would like to apologize for the lack of effort on my cooks part to not over cook and get the order correct. What is really sad is that is the first not so good article on us! That cook is no longer here! We will not stand for someone not caring or taking pride in there profession! We will take what we think needs changed and change it! Here at Micro Diner we always strive to take care of our customers! We have changed the crust to our pot pies and added a top crust to them! I will promise you this has much more flavor! No, we do not make portions bigger with left overs! All of our entrees are hardy and the plate is full! That is what you expect from diners! You will not leave hungry. We do remember the customers who came in from this article. They did take what they did not eat home. So it must have not been bad enough to throw away. Also our zucchini fries are not homemade and not the same breading as the breaded chicken breast which are breaded in house. Again Thank you for sharing your experience! It is with these kinds of comments that makes us even better! Because we already do care! From our experience thus far, we already are tiny, mighty and blessed!! Please give us a try yourself!
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