Over-priced, over-done hipster garbage. Pretentious and lousy service with high prices to boot, this is the worst of all worlds. A true sign of the hyper gentrification of East Liberty. Where a real down home BBQ joint might have stood we now have this temple to foodie BS. I wantd to like this place but there was nothing tasty on the menu, everything was over cooked and too smoky. The sides were also rather shoddy. While it is owned by an accomplished chef, his skills do not extend into all realms of cookery. Time to shut down so a trendy yogurt chain can move in!
RUBBISH! No better than the myriad of "best fish sandwich in town" offerings at every bar in the city. Just paying for a view.
I am writing in a response from the District Manager for the Eat'n Park Establishment in McKees Rocks...
I received a letter on June 4, 2014 after having sent in two online complant' forms filled out to the corporate office in Hometead, PA...I had asked for a response from the Prsident/CEO of Eat'n Park...but got a response from the District Manager, Domenic Fricioni....in which he is in complete agreement with the Restaurant Manager...If Mr Fricioni would have surveyed, questioned all the waitresses about me...he would have found me to be a very nice person and customer...except for one Waitress named DOLLY...she has no personality and I can't Understand why she is still working there ....since this Restaurant Chain prides itself in the Corporate Name...HOSPITALITY...this district manager, I believe got his ifo from one person...and the one person is a Manager of the restaurant...and this manager has not been at this restaurant 24/7/365 as I have been patronizing this restaurant in McKees rocks for the last 5 1/2 years...in which...this manager was not in charge during the length of time I have visited...Mr Fricioni should have investigated a little more...Here now is my letters/complaints to Eat'n Park:
had sent in a long complaint...you replied that is was being handled by the District Manager of this McKees Rocks Restaurant...as I said before...I asked to talk to the President and CEO a couple of years ago because of the Lil' Hamburger Sliders...which your Hospitality Group removed from the menu....I have not heard anything...and I don't know if anything was done in this restaurant to individuals...
It was true I was loud and very upset, but my mother did not deserve this Grilled Mushroom, Onion, Swiss Cheese on Sourdough...When I, as a paying customer, not get what I ordered, especially when it is for my mother who is 84 years old and totally handicapped and disabled....I get pissed...wouldn't you if it was your mother...????
I am sending a copy of my original complaint dated 05-11-2014...
I would like a return call from your President Mr. Jeff Broadhurst
I have submitted a complaint form once before in the past a couple of years ago about your Hamburger Sliders...you removed them from the menu...I also chatted with your president of the Eat'n Park Group, which I would like to do once again...
In turn...I loved the Chicken Quesadilla since then and have ordered your Original Super Burgers and Baked Cod Dinner for my mother (2 pieces of Cod)...she loved this dish...
I have one problem with only one waitress in this restaurant...her name is Dolly...I took my cousin in for lunch several weeks ago and was sat at a table...This waitress has not one ounce of Personality or Happiness in her body, take a survey of the waitresses and see if there have been complaints lodged against her in the past..... I told her so right there and then with my cousin listening on...I told her that I come in and say hi to most of the waitresses who notice me...I've said hi to her in the past and get no response not even a smile...I had watched her for several years now...she asked if I wanted the manager...I said no...I just wanted her to acknowledge me and greet with a smile and take interest in your customers, especially, if you/she wanted a tip...
I have always asked if the coffee is fresh...I don't like coffee that has been sitting around for an 1 1/2 or longer...ask Alaina in this restaurant if this is true...she has made new coffee in the past, knowing that the coffee had been on the hot plate for a time....One reason is this: when I first started going to Eat"n Park in McKees Rocks 4-5 years ago (I came from California to Sheredan/Pittsburgh, PA to care for my 100 % handicap and disabled mother...I do everything for her...also true...I am disabled too...I have gone through 3 bypass surgeries to get blood to my legs, 2001, 2006. 2010...I should have died in 2006), I walked into the restaurant in the evening with a young dark haired waitress who was high on something, I could smell the coffee when I walked near the hotplate when I was being seated towards the restrooms...I asked the girl if the coffee was Fresh, she stated yes...I pored one creamer in it...and it was still as dark as when she brought it to me....I then asked a different waitress to bring me a fresh cup of coffee...when I was given a new cup from another waitress...I called the original high drug waitress back over...and showed her the difference between old coffee and fresh coffee when I put one creamer in each....total extreme comparison...
Deep Fried Mozzarella Sticks...numerous times I have ordered Mozzarella Sticks and a number of times the cooks Deep Fried the Cheese out of the sticks...all I was left with is Deep Fried Breading...ask Alaina once again...I asked Alaina on the last time I ordered Cheese sticks to let the cooks know that I don't want the cheese melted out of the Breading when Deep Fried....once again...two of the 5 sticks were missing the cheese..Alaina asked if I wanted them to make another batch...I said no...I get down to the last 2 to eat...and it just pissed me off again...especially, when I asked the waitress to let the cooks know...I asked her if she told them...she said "No"
I have seen manager's in the past (think about it...I sit at the counter 99 times out of 100 in the last 5 years of visiting this restaurant) -ie. Anthony tell the cooks when orders were put up under the heater, for the girls to pick up and deliver, to lighten up on the amounts, gravy, ingredients, etc.
all the while...I have befriended many and /or all waitresses, young and old...and have been know as the candy man when I bring sweets and pass out to the girls, cooks, managers...(all Shifts)...Chocolate Kisses, Dove Chocolates (expensive candies) and the like...and just recently gave young Sara and newbie, Cynthia a Mother's Day Card each with a Baby Ruth Candy Bar to go with it...Sara just had her 2nd child and Cynthia is due in August...
and now for today's Episodic Event:
I sat down at the counter like I usually do, got a cup of coffee from Tabitha and waited for her to return...she was at the computer entering a order...Beany, who I call Cecil, from the 1950's-1960's children's TV Show..."Cecil & Beany"...helped Tabitha with my order...when I asked of what I remember in California of Grilled Mushroom & Onion Swiss Burger on Sourdough...Beany pointed it out on the menu, Note, I did not have my glasses...That is what I ordered for my mother, who is 84, totally disabled...she can not wash or even wipe her genitals, stand...she can not do anything...she depends on me...as when I order out...I depend on my servers, Management and more...
I pay my $8.34 and leave a $2.00 Tip
I get home...take the burger and fries out of the to go box to place on a plate for my mother, but set my mom up with a made table top on her lap in her recliner...then place a bib on her...
then I open the box...see the Sourdough Bread not grilled, slightly toasted...and I do mean ever so slightly toasted...a smidgeon of brown....open the sandwich... several-meaning 3 slivers of Mushrooms, a large slice of Onion uncut...my mom has very little teeth and not many more onions at all...the Swiss Cheese is barely visible and the sandwich is dry...no condiments on it...I use to get very large and extremely tasty Grilled Mushroom, Onion, Swiss Burgers in California....
I went back to the McKees Rocks Restaurant and gave the sandwich back to Anthony and said...don't get me mad, upset with this with sandwich...I then revealed the ingredients in their sandwich they gave to me which they expected me to give to my mom...
Many waitresses here know that usually, when I order...I am ordering for my mother...I also give congrats to another Black Young Cook with how my mom liked his cod dinners...
I showed Anthony and told him (Loudly)...that the sourdough was not grilled, you had 3 slivers of mushrooms, a large slice of onion too big for my mom to bite and chew, where "Grilled Onions" are suppose to be a heaping amount of grilled onions not a 1/4 teaspoon of grilled onions on a burger this size for $8.00, and the Swiss Cheese is barely visible...melted off the burger in the cooking preparation....and to top it off...the sandwich is dry, no Condiments...
I was told after the fact, that the only sandwich that comes dry is the Grilled Mushroom Onion, Swiss Burger...who sends out dry sandwiches...In California; the Grilled Mushroom, Onion, Swiss Burger on Sourdough usually came with Thousand Island dressing or Mayo...no one told me this sandwich is comes dry when I ordered it.
I continued to be very vocal, and yes the restaurant had customers....I feel if you're going to send out orders that are not up to par, let alone, totally unacceptable...ask yourself Mr. Trevelyan...if you took this sandwich home to your handicapped mother...how would your "Toleration Level" be...
I was told by Manager James W. Kyle to wait by the door...other customers heard me...and they, like Paul Harvey on the radio "Knew the Rest of the Story" with my mom, my never causing an issue or bother anyone there...passing out my candies to young kids, mothers, dads, grandparents and more...know what the Restaurant is serving up, especially for my mother
Today was the "Straw that Broke the Camel's Back...I have been 86'ed from this restaurant...and truly...I do not care to go back....I prefer to go to Bob Evans on Route 60 near Robinson Mall....and my waitresses there and any where else I go...will here of my complaint with Eat'n Park in McKees Rocks...I am sorry to be this way...but this is how I feel...not only because you affected me...but how they affected my mother.
Thank you, if the president would care to meet with me...I would be willing...but not in the McKees Rocks Restaurant
If I am wrong...please disregard this complaint and go about your business...which is "Hospitality"...if this can't be administered in a more responsible position on the part of Eat'n Park....since the name of your company is "Eat'n Park Hospitality Group"
Social Media does wonders for a company...Good or Bad
Facebook, Twitter, Instagram...
I prepose, and suppose, maybe some in house cleaning and training needs to be done....all waitresses are fine except for the one I mentioned...Dolly, even the cloned sheep named Dolly has/had a better personality
This place is terrible. Awful service, awful food, awful everything. All they have going is the great location, but they are wasting it. I wish that someone would come in and turn this place around because it could be great. The owners must have no idea what they are doing, because a lot of money is being lost due to the mismanagement of this joint.
Horrible new bartender (Katie) And Manager (Daniel)! Katie tells me that the $4 martinis for the night are these ones...Not all night we are drinking $10 martinis. New Katie then leaves and old bartender that knows us says you are not drinking the special, why yes we are Katie told us so...In comes Daniel who only wants to comp us $1 a drink. Local customers who will never come to this establishment again. We got stuck with a $82 bill for what should have been $48.
Mind you these are the same people who have never paid the local contractors who build this place, putting some of them out millions and out of business. This place is bad for local business overall. I implore you please do not go here!
This place sucks! Stay away unless you want bad food, fights, a drunk owner named Mark, your purse stolen or your drink spiked!
Truly terrible, like everything around it. Stick to the city.
What kind of bar makes you feel like you're underage when you aren't and have a 100% valid driver's license to prove it?
Our server refused to accept my Minnesota driver's license. I suggested they scan it, but the server said they didn't have one, which I later found out to be false. The server also refused to acknowledge that my other forms of ID (credit card, school ID, etc) matched my driver's license. It seemed as though the server was just set on not serving my party and I.
Minnesota licenses are made out of a rubber-like compound, which may arouse some suspicion, but seriously at least try to verify my ID in some objective manner. He also stated that because my party had licenses from different states (we are students), "clearly" that meant all of our IDs were fake.
My experience at Kelly's was quite upsetting.
AVOID if you have an out-of-state or international ID--they only trust Pennsylvania driver's licenses!
Looking for a demeaning experience at a glorified PIZZA PLACE? I promise anger, mediocre food, time limits. The area has great eateries - NOT this one. Amazing they get away with it. Don't let them.
Horrific Behavior By Staff - DO NOT GO - PEOPLE WALKED OUT THEY WERE SO APPALLED
Came in with a friend who lives 3 hours away and we asked the hostess if we could both use Groupons. She told us yes, and I asked...even if we are at the same table, and she said yes again then my friend purchased one. When we got to the back they said we could not use it since we walked in together. They said the hostess was new and it was her first day. (even if it was true...which I doubt...they shouldn't have her own her own if she isn't trained...she represents the business). When I tried to explain that they needed to honor what they told us up front, they got rude. I asked to speak to a manager and was told there wasn't anyone there (on a Saturday night...right!). The waiter printed the Groupon rules which said one per group and insisted that since we walked in together we were only eligible for one at the same table. So I said fine..my mom and I will go to another table, so we got up, got back in line and were seated at another table. We figured that would be the end of it but hear them yelling at my friend across the room. The woman got in his face and told him to leave. I started to head over to see what was happening and the other folks at the table got up and left and told them they did not like how they were treating us and said they were taking their business elsewhere. I told everyone I was done too and was preparing to leave when the woman that was in my friends face finally said she would call her supervisor for an exception then seconds later (super fast call to explain everything that happened) said she would make as exception because she didnt want us to post anything negative on the Internet. Ummm...TOO LATE! You do not behave that way to paying customers, especially in front of a 10 year old child that was with us! If your hostess didnt tell us that two groupons were ok, my friend would have never purchased. The fact that we asked that you honor your word and you turn rude and nasty and get in our faces in front of a child is totally unacceptable! I was trying to take my mother out for a nice dinner and you completely ruined our experience. You should be ashamed and embarrassed as a business. We will never be back and have already started telling everyone as know what happened so they never go either.
OVER PRICED AND MASS PRODUCED
We had a bad experience at Jimmy Wan's restaurant at Freeport Rd. It was like eating at a fast food restaurant. They took our order and immediately brought the food to the table before we got our drinks. It was a 15 minute meal. We complained to the owners. They were not concerned and never apologized for the bad service. The food here is MASS PRODUCED. The food is already prepared; that is why they bring it right away to the table. It is also overpriced. We won't go back.
This establishment used to be the best in the Mt Lebanon area for delivery. The last couple of orders I've ordered have gotten worse each time. GREASY egg rolls and I'm not sure if that was actually chicken in my meal. Once was my favorite and now I'll never eat it again...
My friend and I were looking for some Mexican on a Friday Nite. So we decided to go here and see how the food was...
The decor was dingy, it looked like it needs a good hosing... I didnt want to stay but my buddy wanted to try it out.
The menu was inaccurate and some of their food adaptation wasnt made to look appetizing in my opinion... We had simple demands, No refried beans, My buddy's burrito came loaded with them(Waitress and menu says they are not in the burrito). When food came and my buddy took a bite of his food, he stomach turned... The manager offered to make it for him properly and could not understand why he lost his appetite. As for my food, I got nachos and a quesadilla(simple enough right, big mistake). They cover all of their food with this white cheese sauce, its very bland and messy(consistency more like soup). I honestly feel My quesadilla lookes like a taco loaded with this nasty cheese also, very bland.
I CAN HONESTLY SAY that I would much rather go to a sheetz gas station and acquire the same meal choices. Their nachos have real NACHO cheese and their quesadillas have more flavor and sit much better in ur stomach, not to mention the price...
I DO NOT recommend eatig here at all, save your money and your colon
Cain's sucked no food, waited an hour, Services was horrible it's cleaned up
but same old carp. We would never ever go there again. If we could give it
a negative 5 we would.
Bartender was rude. Drinks priced ok, shots not made properly, and did I mention the bartender was rude?
Sorry to say that I had a bad experience. Stopped for a quick drink with friends. The bar was 1/2 full, but I had trouble getting a drink. After 4 people were served that arrived behind me, I tried to get the bartenders attention by asking if "I could get a beer--I've been standing here for 5 minutes." That was the extent of it. The bartender immediately responded "oh no, we don't put up with the kind of attitude in here", put his hand up and walked away from me. He then proceeded to tell the individual waiting tables not to serve me either. Needless to say, I wasn't the one with the attitude. Hope others have a better experience that I did--I won't be trying it again.
went once never again. inattentive server, mediocre food. seriously this is the crap i expect at an outback. "fresh baked" dessert arrived cold in the middle - busted. go to capital grille or ruths chris instead - will actually be worth the price.
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