Worst drink and customer service I have ever experienced from a bar. I politely asked for a cocktail menu and Caleb C. rolled his eyes at me and huffed as he turned. I ordered a Rusty Nail cocktail that had two ingredients Scotch and Drambuie of which it was poured very heavy on the Drambuie. I was polite the entire transaction saying please and thank you of which Caleb C. said nothing to either me or my friend. The people behind us even noticed his attitude towards us and even inquired upon it asking what we did to make Caleb C. frustrated with us. Caleb C. also associated the people behind us with them and proceeded to make the frequent customers Moscow Mule very sub-par as per asking them myself. I honestly feel shafted for $12.84 not only in money but in time and leaving such a bad taste in my mouth.
A bar ultimately becomes what it's clientele forces it to become. Kelly's is no exception. Before this area of East Liberty turned into Shadyside-East, Kelly's used to be a hole-in-the-wall local spot that only neighborhood people knew about...and then all the doofus hipsters discovered it and now it's yuppieville central. Just another local joint subverted in the service of "progress."
Super rude staff! I stopped in early this evening with my husband and son to grab a quick bite of dinner. Immediately upon entering and walking towards a booth, I was approached by a waitress saying very rudely "We are 21 and over, ALWAYS!" No hi...no I'm sorry...nothing. If this is the case, I get it. Just approach me with a better attitude and a little more respect. As we headed to the door, I stopped at the bar to get a food menu, figuring we'd just order takeout and eat at home. Same story from the bartender... a very rude "we are 21 and over." I said that all I wanted was a takeout menu, to order food to go (my son and husband were already headed out the door.).
The bartender rolls his eyes, walks away and begrudgingly gets me the menu.
I walked out, threw it away and will not return. You have lost a regular customer.
During a night out with the guys, We decided to have a drink at the Garage Door Saloon. I stopped at the bar, grabbed a beer, and proceeded back to the pool tables. After finishing our game of pool, I left my 2nd purchased beer on the side table. Upon exiting the bathroom, i noticed it was missing. I asked the guy who was sitting next to the side table, "Do you know what happened to the full Blue Moon that was sitting here?". He replied "One of the bartenders took it". I walked up to the bar and notified the ladies who were working, that one of their employees took a full beer, which i had just paid for. They told me, Tough luck and shrugged off my complaint. I asked the lady to close out my tab. She mentioned that the owner was here, and if i wanted to, I could talk to him about it. I approached the owner and explained that one of his employees took a full beer i had recently purchased. He replied "Im not your fucking Mom or Dad. Im not gonna hold your fucking hand while you go to the restroom!". I replied " I can hear you fine there is no reason to yell about this situation. Im only trying to resolve the issue". To where he replied "Get the fuck out, Now". I tried to reiterate my statement by saying, "Now...(I dont think thats necessary.)" He decided to pick me up by both arms and proceed to carry me out of the Establishment. Leaving my hands in my pockets the whole time, I made the statement "This is a little unnecessary, dont you think? I will be contacting the BBB about this". To which he replied with slamming me against the wall and saying "I dont give a shit". He threw me out of the saloon. My friends were out the door shortly after.
I own a small business that recently moved into East Liberty, near Kelly's.
After an early dinner/business meeting we decided to walk across the street to Kelly's to wait out rush hour, as our one friend had to drive through it to get home.
The 3 of us are all educated middle aged professionals with families. We hung out at Kelly's for about 1.5 hours, during which time I had 2-3 very weak rum and cokes. The guy was pouring exactly one shot in tall glasses. I had no buzz whatsoever and was actually more hopped up on the caffeine. If it hadn't been freezing cold outside we would have gone somewhere else.
One of my colleagues, a male who is much larger than me, had about 4 very weak mixed drinks, and our other friend (the only one who was driving) had 3 beers. Remember, this was also after we had eaten an early dinner, and we were there for around an hour and a half.
This little stoner bartender with dreds down to his waist who looked to be about 24 cut us off and said "This will have to be your last round. You've had enough". Well it was going to be our last round because I had already asked for the check, but I have never in my life been cut off at a bar. It was insulting, embarrassing, and completely uncalled for.
None of us were drunk or talking loudly or misbehaving in any way. I have no idea why the stoner kid (we are all about twice his age) felt he needed to cut us off. It made absolutely no sense. There was hardly anyone in there and they clearly needed the business, so why insult your clientele unnecessarily??
I asked the kid if we had done anything to offend him or if he thought that were acting drunk and he said no, but that we had had a lot of drinks in a short time frame.We did have a few drinks, but there were 3 of us, we had just eaten dinner, and two of us were very large men.
We all have kids and get out about once a month if we're lucky, so we did have a few, but two of us were taking the bus home and were not a danger to anyone, nor were we drunk, and the other guy had 3 small beers on a full stomach over 1.5 hours.
My biz partner said the last time he took our employees there for happy hour that he received bad food and rude service from the same kid.
Kelly's lost a lot of money by alienating a person that owns a 20 person biz nearby. They are officially off of our company happy hour list - where we routinely drop a couple hundred for happy hour.
Lots of better choices in East Liberty. Better food, better drinks, better atmosphere, and nicer wait staff. As a former waitress I was apalled
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I am a customer at the rivers casino and I work in the food industry and impay close attention to their service workers, since I am a fellow waitress. I see this one waitress whomworks her butt off, is very pleasant and is very good with people. Everytime I come to their casino the management is very biased and gives more tables to other people. I pay close attention to how other restaurants work because I was thinking about applying for a waitress position for the wheelhouse. I have seen favoritism and that is completely wrong. I see a hard worker waitress that should be the best waitress there, but I notice the hostess will seat other waitresses more. This is not fair. Somebody hire up that manages food service needs to take a look at the managers there and the employees to make sure that everything is by the book and managers are not showing favoritism.
I went in to ask some questions about a statue my wife's grandmother, the previous owner of the West End Cafe, had purchased years earlier. Before I could even finish asking the questions, the clerk (possibly the owner) interrupted me, stated he couldn't help me in a very rude and aggravated tone of voice, stated that he was not an appraiser, and walked out of the room leaving me standing there. I wasn't looking for an appraisal, and wanted to ask him about some of the other things he had there, but he never figured that out because he was too rude and full of himself. I will never go in there again. I am an attorney and real estate broker, but he didn't know that because it was my day off and he didn't bother to find out anything about me. AVOID this business at all costs!!!
What kind of bar makes you feel like you're underage when you aren't and have a 100% valid driver's license to prove it?
Our server refused to accept my Minnesota driver's license. I suggested they scan it, but the server said they didn't have one, which I later found out to be false. The server also refused to acknowledge that my other forms of ID (credit card, school ID, etc) matched my driver's license. It seemed as though the server was just set on not serving my party and I.
Minnesota licenses are made out of a rubber-like compound, which may arouse some suspicion, but seriously at least try to verify my ID in some objective manner. He also stated that because my party had licenses from different states (we are students), "clearly" that meant all of our IDs were fake.
My experience at Kelly's was quite upsetting.
AVOID if you have an out-of-state or international ID--they only trust Pennsylvania driver's licenses!
My friend and I were looking for some Mexican on a Friday Nite. So we decided to go here and see how the food was...
The decor was dingy, it looked like it needs a good hosing... I didnt want to stay but my buddy wanted to try it out.
The menu was inaccurate and some of their food adaptation wasnt made to look appetizing in my opinion... We had simple demands, No refried beans, My buddy's burrito came loaded with them(Waitress and menu says they are not in the burrito). When food came and my buddy took a bite of his food, he stomach turned... The manager offered to make it for him properly and could not understand why he lost his appetite. As for my food, I got nachos and a quesadilla(simple enough right, big mistake). They cover all of their food with this white cheese sauce, its very bland and messy(consistency more like soup). I honestly feel My quesadilla lookes like a taco loaded with this nasty cheese also, very bland.
I CAN HONESTLY SAY that I would much rather go to a sheetz gas station and acquire the same meal choices. Their nachos have real NACHO cheese and their quesadillas have more flavor and sit much better in ur stomach, not to mention the price...
I DO NOT recommend eatig here at all, save your money and your colon
Cain's sucked no food, waited an hour, Services was horrible it's cleaned up
but same old carp. We would never ever go there again. If we could give it
a negative 5 we would.
Bartender was rude. Drinks priced ok, shots not made properly, and did I mention the bartender was rude?
Sorry to say that I had a bad experience. Stopped for a quick drink with friends. The bar was 1/2 full, but I had trouble getting a drink. After 4 people were served that arrived behind me, I tried to get the bartenders attention by asking if "I could get a beer--I've been standing here for 5 minutes." That was the extent of it. The bartender immediately responded "oh no, we don't put up with the kind of attitude in here", put his hand up and walked away from me. He then proceeded to tell the individual waiting tables not to serve me either. Needless to say, I wasn't the one with the attitude. Hope others have a better experience that I did--I won't be trying it again.
We observed what appeared to us to be multiple violations of basic food safety/cleanliness procedures, and the place just did not seem very clean in general. The food and the service were slow, but otherwise acceptable. The "non-smoking section" is just barely so. The cigarette smoke smell from the bar in the next room was overpowering.
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