A bar ultimately becomes what it's clientele forces it to become. Kelly's is no exception. Before this area of East Liberty turned into Shadyside-East, Kelly's used to be a hole-in-the-wall local spot that only neighborhood people knew about...and then all the doofus hipsters discovered it and now it's yuppieville central. Just another local joint subverted in the service of "progress."
Super rude staff! I stopped in early this evening with my husband and son to grab a quick bite of dinner. Immediately upon entering and walking towards a booth, I was approached by a waitress saying very rudely "We are 21 and over, ALWAYS!" No hi...no I'm sorry...nothing. If this is the case, I get it. Just approach me with a better attitude and a little more respect. As we headed to the door, I stopped at the bar to get a food menu, figuring we'd just order takeout and eat at home. Same story from the bartender... a very rude "we are 21 and over." I said that all I wanted was a takeout menu, to order food to go (my son and husband were already headed out the door.).
The bartender rolls his eyes, walks away and begrudgingly gets me the menu.
I walked out, threw it away and will not return. You have lost a regular customer.
I own a small business that recently moved into East Liberty, near Kelly's.
After an early dinner/business meeting we decided to walk across the street to Kelly's to wait out rush hour, as our one friend had to drive through it to get home.
The 3 of us are all educated middle aged professionals with families. We hung out at Kelly's for about 1.5 hours, during which time I had 2-3 very weak rum and cokes. The guy was pouring exactly one shot in tall glasses. I had no buzz whatsoever and was actually more hopped up on the caffeine. If it hadn't been freezing cold outside we would have gone somewhere else.
One of my colleagues, a male who is much larger than me, had about 4 very weak mixed drinks, and our other friend (the only one who was driving) had 3 beers. Remember, this was also after we had eaten an early dinner, and we were there for around an hour and a half.
This little stoner bartender with dreds down to his waist who looked to be about 24 cut us off and said "This will have to be your last round. You've had enough". Well it was going to be our last round because I had already asked for the check, but I have never in my life been cut off at a bar. It was insulting, embarrassing, and completely uncalled for.
None of us were drunk or talking loudly or misbehaving in any way. I have no idea why the stoner kid (we are all about twice his age) felt he needed to cut us off. It made absolutely no sense. There was hardly anyone in there and they clearly needed the business, so why insult your clientele unnecessarily??
I asked the kid if we had done anything to offend him or if he thought that were acting drunk and he said no, but that we had had a lot of drinks in a short time frame.We did have a few drinks, but there were 3 of us, we had just eaten dinner, and two of us were very large men.
We all have kids and get out about once a month if we're lucky, so we did have a few, but two of us were taking the bus home and were not a danger to anyone, nor were we drunk, and the other guy had 3 small beers on a full stomach over 1.5 hours.
My biz partner said the last time he took our employees there for happy hour that he received bad food and rude service from the same kid.
Kelly's lost a lot of money by alienating a person that owns a 20 person biz nearby. They are officially off of our company happy hour list - where we routinely drop a couple hundred for happy hour.
Lots of better choices in East Liberty. Better food, better drinks, better atmosphere, and nicer wait staff. As a former waitress I was apalled
RUBBISH! No better than the myriad of "best fish sandwich in town" offerings at every bar in the city. Just paying for a view.
I am writing in a response from the District Manager for the Eat'n Park Establishment in McKees Rocks...
I received a letter on June 4, 2014 after having sent in two online complant' forms filled out to the corporate office in Hometead, PA...I had asked for a response from the Prsident/CEO of Eat'n Park...but got a response from the District Manager, Domenic Fricioni....in which he is in complete agreement with the Restaurant Manager...If Mr Fricioni would have surveyed, questioned all the waitresses about me...he would have found me to be a very nice person and customer...except for one Waitress named DOLLY...she has no personality and I can't Understand why she is still working there ....since this Restaurant Chain prides itself in the Corporate Name...HOSPITALITY...this district manager, I believe got his ifo from one person...and the one person is a Manager of the restaurant...and this manager has not been at this restaurant 24/7/365 as I have been patronizing this restaurant in McKees rocks for the last 5 1/2 years...in which...this manager was not in charge during the length of time I have visited...Mr Fricioni should have investigated a little more...Here now is my letters/complaints to Eat'n Park:
had sent in a long complaint...you replied that is was being handled by the District Manager of this McKees Rocks Restaurant...as I said before...I asked to talk to the President and CEO a couple of years ago because of the Lil' Hamburger Sliders...which your Hospitality Group removed from the menu....I have not heard anything...and I don't know if anything was done in this restaurant to individuals...
It was true I was loud and very upset, but my mother did not deserve this Grilled Mushroom, Onion, Swiss Cheese on Sourdough...When I, as a paying customer, not get what I ordered, especially when it is for my mother who is 84 years old and totally handicapped and disabled....I get pissed...wouldn't you if it was your mother...????
I am sending a copy of my original complaint dated 05-11-2014...
I would like a return call from your President Mr. Jeff Broadhurst
I have submitted a complaint form once before in the past a couple of years ago about your Hamburger Sliders...you removed them from the menu...I also chatted with your president of the Eat'n Park Group, which I would like to do once again...
In turn...I loved the Chicken Quesadilla since then and have ordered your Original Super Burgers and Baked Cod Dinner for my mother (2 pieces of Cod)...she loved this dish...
I have one problem with only one waitress in this restaurant...her name is Dolly...I took my cousin in for lunch several weeks ago and was sat at a table...This waitress has not one ounce of Personality or Happiness in her body, take a survey of the waitresses and see if there have been complaints lodged against her in the past..... I told her so right there and then with my cousin listening on...I told her that I come in and say hi to most of the waitresses who notice me...I've said hi to her in the past and get no response not even a smile...I had watched her for several years now...she asked if I wanted the manager...I said no...I just wanted her to acknowledge me and greet with a smile and take interest in your customers, especially, if you/she wanted a tip...
I have always asked if the coffee is fresh...I don't like coffee that has been sitting around for an 1 1/2 or longer...ask Alaina in this restaurant if this is true...she has made new coffee in the past, knowing that the coffee had been on the hot plate for a time....One reason is this: when I first started going to Eat"n Park in McKees Rocks 4-5 years ago (I came from California to Sheredan/Pittsburgh, PA to care for my 100 % handicap and disabled mother...I do everything for her...also true...I am disabled too...I have gone through 3 bypass surgeries to get blood to my legs, 2001, 2006. 2010...I should have died in 2006), I walked into the restaurant in the evening with a young dark haired waitress who was high on something, I could smell the coffee when I walked near the hotplate when I was being seated towards the restrooms...I asked the girl if the coffee was Fresh, she stated yes...I pored one creamer in it...and it was still as dark as when she brought it to me....I then asked a different waitress to bring me a fresh cup of coffee...when I was given a new cup from another waitress...I called the original high drug waitress back over...and showed her the difference between old coffee and fresh coffee when I put one creamer in each....total extreme comparison...
Deep Fried Mozzarella Sticks...numerous times I have ordered Mozzarella Sticks and a number of times the cooks Deep Fried the Cheese out of the sticks...all I was left with is Deep Fried Breading...ask Alaina once again...I asked Alaina on the last time I ordered Cheese sticks to let the cooks know that I don't want the cheese melted out of the Breading when Deep Fried....once again...two of the 5 sticks were missing the cheese..Alaina asked if I wanted them to make another batch...I said no...I get down to the last 2 to eat...and it just pissed me off again...especially, when I asked the waitress to let the cooks know...I asked her if she told them...she said "No"
I have seen manager's in the past (think about it...I sit at the counter 99 times out of 100 in the last 5 years of visiting this restaurant) -ie. Anthony tell the cooks when orders were put up under the heater, for the girls to pick up and deliver, to lighten up on the amounts, gravy, ingredients, etc.
all the while...I have befriended many and /or all waitresses, young and old...and have been know as the candy man when I bring sweets and pass out to the girls, cooks, managers...(all Shifts)...Chocolate Kisses, Dove Chocolates (expensive candies) and the like...and just recently gave young Sara and newbie, Cynthia a Mother's Day Card each with a Baby Ruth Candy Bar to go with it...Sara just had her 2nd child and Cynthia is due in August...
and now for today's Episodic Event:
I sat down at the counter like I usually do, got a cup of coffee from Tabitha and waited for her to return...she was at the computer entering a order...Beany, who I call Cecil, from the 1950's-1960's children's TV Show..."Cecil & Beany"...helped Tabitha with my order...when I asked of what I remember in California of Grilled Mushroom & Onion Swiss Burger on Sourdough...Beany pointed it out on the menu, Note, I did not have my glasses...That is what I ordered for my mother, who is 84, totally disabled...she can not wash or even wipe her genitals, stand...she can not do anything...she depends on me...as when I order out...I depend on my servers, Management and more...
I pay my $8.34 and leave a $2.00 Tip
I get home...take the burger and fries out of the to go box to place on a plate for my mother, but set my mom up with a made table top on her lap in her recliner...then place a bib on her...
then I open the box...see the Sourdough Bread not grilled, slightly toasted...and I do mean ever so slightly toasted...a smidgeon of brown....open the sandwich... several-meaning 3 slivers of Mushrooms, a large slice of Onion uncut...my mom has very little teeth and not many more onions at all...the Swiss Cheese is barely visible and the sandwich is dry...no condiments on it...I use to get very large and extremely tasty Grilled Mushroom, Onion, Swiss Burgers in California....
I went back to the McKees Rocks Restaurant and gave the sandwich back to Anthony and said...don't get me mad, upset with this with sandwich...I then revealed the ingredients in their sandwich they gave to me which they expected me to give to my mom...
Many waitresses here know that usually, when I order...I am ordering for my mother...I also give congrats to another Black Young Cook with how my mom liked his cod dinners...
I showed Anthony and told him (Loudly)...that the sourdough was not grilled, you had 3 slivers of mushrooms, a large slice of onion too big for my mom to bite and chew, where "Grilled Onions" are suppose to be a heaping amount of grilled onions not a 1/4 teaspoon of grilled onions on a burger this size for $8.00, and the Swiss Cheese is barely visible...melted off the burger in the cooking preparation....and to top it off...the sandwich is dry, no Condiments...
I was told after the fact, that the only sandwich that comes dry is the Grilled Mushroom Onion, Swiss Burger...who sends out dry sandwiches...In California; the Grilled Mushroom, Onion, Swiss Burger on Sourdough usually came with Thousand Island dressing or Mayo...no one told me this sandwich is comes dry when I ordered it.
I continued to be very vocal, and yes the restaurant had customers....I feel if you're going to send out orders that are not up to par, let alone, totally unacceptable...ask yourself Mr. Trevelyan...if you took this sandwich home to your handicapped mother...how would your "Toleration Level" be...
I was told by Manager James W. Kyle to wait by the door...other customers heard me...and they, like Paul Harvey on the radio "Knew the Rest of the Story" with my mom, my never causing an issue or bother anyone there...passing out my candies to young kids, mothers, dads, grandparents and more...know what the Restaurant is serving up, especially for my mother
Today was the "Straw that Broke the Camel's Back...I have been 86'ed from this restaurant...and truly...I do not care to go back....I prefer to go to Bob Evans on Route 60 near Robinson Mall....and my waitresses there and any where else I go...will here of my complaint with Eat'n Park in McKees Rocks...I am sorry to be this way...but this is how I feel...not only because you affected me...but how they affected my mother.
Thank you, if the president would care to meet with me...I would be willing...but not in the McKees Rocks Restaurant
If I am wrong...please disregard this complaint and go about your business...which is "Hospitality"...if this can't be administered in a more responsible position on the part of Eat'n Park....since the name of your company is "Eat'n Park Hospitality Group"
Social Media does wonders for a company...Good or Bad
Facebook, Twitter, Instagram...
I prepose, and suppose, maybe some in house cleaning and training needs to be done....all waitresses are fine except for the one I mentioned...Dolly, even the cloned sheep named Dolly has/had a better personality
This place is terrible. Awful service, awful food, awful everything. All they have going is the great location, but they are wasting it. I wish that someone would come in and turn this place around because it could be great. The owners must have no idea what they are doing, because a lot of money is being lost due to the mismanagement of this joint.
This place sucks! Stay away unless you want bad food, fights, a drunk owner named Mark, your purse stolen or your drink spiked!
What kind of bar makes you feel like you're underage when you aren't and have a 100% valid driver's license to prove it?
Our server refused to accept my Minnesota driver's license. I suggested they scan it, but the server said they didn't have one, which I later found out to be false. The server also refused to acknowledge that my other forms of ID (credit card, school ID, etc) matched my driver's license. It seemed as though the server was just set on not serving my party and I.
Minnesota licenses are made out of a rubber-like compound, which may arouse some suspicion, but seriously at least try to verify my ID in some objective manner. He also stated that because my party had licenses from different states (we are students), "clearly" that meant all of our IDs were fake.
My experience at Kelly's was quite upsetting.
AVOID if you have an out-of-state or international ID--they only trust Pennsylvania driver's licenses!
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