Terrible place. Smokey, rude people, food made me sick and the bar manager had no clue what he was doing.
I will never visit this place again, bad food. Only one waitress in the whole place equaled long waits. Ordered Chicken Marsala but what I got was minced up chicken, runny sauce with a few mushrooms, hard microwaved potato and canned green beans. All I can say is beware!
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This establishment is a nuisance in a quiet residential neighborhood.
Over-priced, over-done hipster garbage. Pretentious and lousy service with high prices to boot, this is the worst of all worlds. A true sign of the hyper gentrification of East Liberty. Where a real down home BBQ joint might have stood we now have this temple to foodie BS. I wantd to like this place but there was nothing tasty on the menu, everything was over cooked and too smoky. The sides were also rather shoddy. While it is owned by an accomplished chef, his skills do not extend into all realms of cookery. Time to shut down so a trendy yogurt chain can move in!
RUBBISH! No better than the myriad of "best fish sandwich in town" offerings at every bar in the city. Just paying for a view.
I am writing in a response from the District Manager for the Eat'n Park Establishment in McKees Rocks...
I received a letter on June 4, 2014 after having sent in two online complant' forms filled out to the corporate office in Hometead, PA...I had asked for a response from the Prsident/CEO of Eat'n Park...but got a response from the District Manager, Domenic Fricioni....in which he is in complete agreement with the Restaurant Manager...If Mr Fricioni would have surveyed, questioned all the waitresses about me...he would have found me to be a very nice person and customer...except for one Waitress named DOLLY...she has no personality and I can't Understand why she is still working there ....since this Restaurant Chain prides itself in the Corporate Name...HOSPITALITY...this district manager, I believe got his ifo from one person...and the one person is a Manager of the restaurant...and this manager has not been at this restaurant 24/7/365 as I have been patronizing this restaurant in McKees rocks for the last 5 1/2 years...in which...this manager was not in charge during the length of time I have visited...Mr Fricioni should have investigated a little more...Here now is my letters/complaints to Eat'n Park:
had sent in a long complaint...you replied that is was being handled by the District Manager of this McKees Rocks Restaurant...as I said before...I asked to talk to the President and CEO a couple of years ago because of the Lil' Hamburger Sliders...which your Hospitality Group removed from the menu....I have not heard anything...and I don't know if anything was done in this restaurant to individuals...
It was true I was loud and very upset, but my mother did not deserve this Grilled Mushroom, Onion, Swiss Cheese on Sourdough...When I, as a paying customer, not get what I ordered, especially when it is for my mother who is 84 years old and totally handicapped and disabled....I get pissed...wouldn't you if it was your mother...????
I am sending a copy of my original complaint dated 05-11-2014...
I would like a return call from your President Mr. Jeff Broadhurst
I have submitted a complaint form once before in the past a couple of years ago about your Hamburger Sliders...you removed them from the menu...I also chatted with your president of the Eat'n Park Group, which I would like to do once again...
In turn...I loved the Chicken Quesadilla since then and have ordered your Original Super Burgers and Baked Cod Dinner for my mother (2 pieces of Cod)...she loved this dish...
I have one problem with only one waitress in this restaurant...her name is Dolly...I took my cousin in for lunch several weeks ago and was sat at a table...This waitress has not one ounce of Personality or Happiness in her body, take a survey of the waitresses and see if there have been complaints lodged against her in the past..... I told her so right there and then with my cousin listening on...I told her that I come in and say hi to most of the waitresses who notice me...I've said hi to her in the past and get no response not even a smile...I had watched her for several years now...she asked if I wanted the manager...I said no...I just wanted her to acknowledge me and greet with a smile and take interest in your customers, especially, if you/she wanted a tip...
I have always asked if the coffee is fresh...I don't like coffee that has been sitting around for an 1 1/2 or longer...ask Alaina in this restaurant if this is true...she has made new coffee in the past, knowing that the coffee had been on the hot plate for a time....One reason is this: when I first started going to Eat"n Park in McKees Rocks 4-5 years ago (I came from California to Sheredan/Pittsburgh, PA to care for my 100 % handicap and disabled mother...I do everything for her...also true...I am disabled too...I have gone through 3 bypass surgeries to get blood to my legs, 2001, 2006. 2010...I should have died in 2006), I walked into the restaurant in the evening with a young dark haired waitress who was high on something, I could smell the coffee when I walked near the hotplate when I was being seated towards the restrooms...I asked the girl if the coffee was Fresh, she stated yes...I pored one creamer in it...and it was still as dark as when she brought it to me....I then asked a different waitress to bring me a fresh cup of coffee...when I was given a new cup from another waitress...I called the original high drug waitress back over...and showed her the difference between old coffee and fresh coffee when I put one creamer in each....total extreme comparison...
Deep Fried Mozzarella Sticks...numerous times I have ordered Mozzarella Sticks and a number of times the cooks Deep Fried the Cheese out of the sticks...all I was left with is Deep Fried Breading...ask Alaina once again...I asked Alaina on the last time I ordered Cheese sticks to let the cooks know that I don't want the cheese melted out of the Breading when Deep Fried....once again...two of the 5 sticks were missing the cheese..Alaina asked if I wanted them to make another batch...I said no...I get down to the last 2 to eat...and it just pissed me off again...especially, when I asked the waitress to let the cooks know...I asked her if she told them...she said "No"
I have seen manager's in the past (think about it...I sit at the counter 99 times out of 100 in the last 5 years of visiting this restaurant) -ie. Anthony tell the cooks when orders were put up under the heater, for the girls to pick up and deliver, to lighten up on the amounts, gravy, ingredients, etc.
all the while...I have befriended many and /or all waitresses, young and old...and have been know as the candy man when I bring sweets and pass out to the girls, cooks, managers...(all Shifts)...Chocolate Kisses, Dove Chocolates (expensive candies) and the like...and just recently gave young Sara and newbie, Cynthia a Mother's Day Card each with a Baby Ruth Candy Bar to go with it...Sara just had her 2nd child and Cynthia is due in August...
and now for today's Episodic Event:
I sat down at the counter like I usually do, got a cup of coffee from Tabitha and waited for her to return...she was at the computer entering a order...Beany, who I call Cecil, from the 1950's-1960's children's TV Show..."Cecil & Beany"...helped Tabitha with my order...when I asked of what I remember in California of Grilled Mushroom & Onion Swiss Burger on Sourdough...Beany pointed it out on the menu, Note, I did not have my glasses...That is what I ordered for my mother, who is 84, totally disabled...she can not wash or even wipe her genitals, stand...she can not do anything...she depends on me...as when I order out...I depend on my servers, Management and more...
I pay my $8.34 and leave a $2.00 Tip
I get home...take the burger and fries out of the to go box to place on a plate for my mother, but set my mom up with a made table top on her lap in her recliner...then place a bib on her...
then I open the box...see the Sourdough Bread not grilled, slightly toasted...and I do mean ever so slightly toasted...a smidgeon of brown....open the sandwich... several-meaning 3 slivers of Mushrooms, a large slice of Onion uncut...my mom has very little teeth and not many more onions at all...the Swiss Cheese is barely visible and the sandwich is dry...no condiments on it...I use to get very large and extremely tasty Grilled Mushroom, Onion, Swiss Burgers in California....
I went back to the McKees Rocks Restaurant and gave the sandwich back to Anthony and said...don't get me mad, upset with this with sandwich...I then revealed the ingredients in their sandwich they gave to me which they expected me to give to my mom...
Many waitresses here know that usually, when I order...I am ordering for my mother...I also give congrats to another Black Young Cook with how my mom liked his cod dinners...
I showed Anthony and told him (Loudly)...that the sourdough was not grilled, you had 3 slivers of mushrooms, a large slice of onion too big for my mom to bite and chew, where "Grilled Onions" are suppose to be a heaping amount of grilled onions not a 1/4 teaspoon of grilled onions on a burger this size for $8.00, and the Swiss Cheese is barely visible...melted off the burger in the cooking preparation....and to top it off...the sandwich is dry, no Condiments...
I was told after the fact, that the only sandwich that comes dry is the Grilled Mushroom Onion, Swiss Burger...who sends out dry sandwiches...In California; the Grilled Mushroom, Onion, Swiss Burger on Sourdough usually came with Thousand Island dressing or Mayo...no one told me this sandwich is comes dry when I ordered it.
I continued to be very vocal, and yes the restaurant had customers....I feel if you're going to send out orders that are not up to par, let alone, totally unacceptable...ask yourself Mr. Trevelyan...if you took this sandwich home to your handicapped mother...how would your "Toleration Level" be...
I was told by Manager James W. Kyle to wait by the door...other customers heard me...and they, like Paul Harvey on the radio "Knew the Rest of the Story" with my mom, my never causing an issue or bother anyone there...passing out my candies to young kids, mothers, dads, grandparents and more...know what the Restaurant is serving up, especially for my mother
Today was the "Straw that Broke the Camel's Back...I have been 86'ed from this restaurant...and truly...I do not care to go back....I prefer to go to Bob Evans on Route 60 near Robinson Mall....and my waitresses there and any where else I go...will here of my complaint with Eat'n Park in McKees Rocks...I am sorry to be this way...but this is how I feel...not only because you affected me...but how they affected my mother.
Thank you, if the president would care to meet with me...I would be willing...but not in the McKees Rocks Restaurant
If I am wrong...please disregard this complaint and go about your business...which is "Hospitality"...if this can't be administered in a more responsible position on the part of Eat'n Park....since the name of your company is "Eat'n Park Hospitality Group"
Social Media does wonders for a company...Good or Bad
Facebook, Twitter, Instagram...
I prepose, and suppose, maybe some in house cleaning and training needs to be done....all waitresses are fine except for the one I mentioned...Dolly, even the cloned sheep named Dolly has/had a better personality
This place is terrible. Awful service, awful food, awful everything. All they have going is the great location, but they are wasting it. I wish that someone would come in and turn this place around because it could be great. The owners must have no idea what they are doing, because a lot of money is being lost due to the mismanagement of this joint.
I am a customer at the rivers casino and I work in the food industry and impay close attention to their service workers, since I am a fellow waitress. I see this one waitress whomworks her butt off, is very pleasant and is very good with people. Everytime I come to their casino the management is very biased and gives more tables to other people. I pay close attention to how other restaurants work because I was thinking about applying for a waitress position for the wheelhouse. I have seen favoritism and that is completely wrong. I see a hard worker waitress that should be the best waitress there, but I notice the hostess will seat other waitresses more. This is not fair. Somebody hire up that manages food service needs to take a look at the managers there and the employees to make sure that everything is by the book and managers are not showing favoritism.
A friend told me about this beed shop and making jewelry, I wanted to
see them. Recently I made the trip. The town the shop is in is quite lovely and I enjoy going
there four events. I made the trip specially for the shop this time tho
so I had time to browse. I was greeted rudely by shop owner, dismissed
when I asked if a particular item is in stock, and witnessed a heated
argument between the shop owner and another customer. I was
unable to find what I was looking for and aghast at unprofessionalism.
I told my friend I will not visit again becuz of my experience and
she agreed. They have lost custumers.
Horrible new bartender (Katie) And Manager (Daniel)! Katie tells me that the $4 martinis for the night are these ones...Not all night we are drinking $10 martinis. New Katie then leaves and old bartender that knows us says you are not drinking the special, why yes we are Katie told us so...In comes Daniel who only wants to comp us $1 a drink. Local customers who will never come to this establishment again. We got stuck with a $82 bill for what should have been $48.
Mind you these are the same people who have never paid the local contractors who build this place, putting some of them out millions and out of business. This place is bad for local business overall. I implore you please do not go here!
This place sucks! Stay away unless you want bad food, fights, a drunk owner named Mark, your purse stolen or your drink spiked!
Truly terrible, like everything around it. Stick to the city.
awful and dirty. health code violations needs to be shut down!
I went in to ask some questions about a statue my wife's grandmother, the previous owner of the West End Cafe, had purchased years earlier. Before I could even finish asking the questions, the clerk (possibly the owner) interrupted me, stated he couldn't help me in a very rude and aggravated tone of voice, stated that he was not an appraiser, and walked out of the room leaving me standing there. I wasn't looking for an appraisal, and wanted to ask him about some of the other things he had there, but he never figured that out because he was too rude and full of himself. I will never go in there again. I am an attorney and real estate broker, but he didn't know that because it was my day off and he didn't bother to find out anything about me. AVOID this business at all costs!!!
Customer satisfaction? Ichiban Hibachi Steakhouse Robinson gets a 1 because there ain't no zero's. I wanted to celebrate a milestone birthday for my wife at Ichiban Robinson thinking the table side chef would be fun. We are a small family so I stopped a week in advance to ask about their birthday package and to make sure 6-8 adults would be acceptable for a private table. No problem! Cake, photo, candle and music included in package! Told me reservations every half hour and if early would seat in advance as long as we understood chef is on schedule. Perfect!
Here's what we got: Large room with many Hibachi's mostly empty, except our table which already was occupied. I said to hostess, "this is a reserved birthday party, for a private table, what's going on?" She looked at me as if I'm nuts and says "You don't have enough people for party, you only have 6" I said, "but, but...." to her back as she turned and just walked off. I didn't want a scene, but our group is scattered to the four winds, just together for this occasion. I didn't really want "party crashers" especially this party, ergo my reservation and package purchase.
Not wanting to start my wife's birthday with a scene, I followed our hostess back to the lobby and found I was talking to a stone wall. This lady could care less. No management solution here in the inn regardless of what they promised a week ago.
Normally we love meeting strangers and dining with them, and dealing with their kids, but this was a special occasion planned for in advance. We had gifts and wanted to talk old times and wanted to honor my wife getting, eh, really old!
Back at the table, as I looked around the otherwise empty room, the hostess now sat a party of 6 who remained a party of 6 all evening. That started my blood boiling and provided motivation for this review.
The "birthday cake" package I purchased turned out to be two scoops of ice cream with a tilted candle in a small cup given to our "honored guest" after first giving complimentary ice cream to the "strangers" children. No cake.
The chef was entertaining with the spatulas and did his job, but all he said was, "We have a birthday here?" Nothing else and certainly made no attempt at acknowledgment, or serving her first or anything to prioritize. I don't think he got the memo on party etiquette!
Trust me, we are easy people to please. Too easy. Do not book and pay for a private party package at Ichiban Robinson. That will not get you deference or consideration of any kind. BTW, the gratuity was built into the bill, but I doubled it not wanting to punish the chef and wait staff for management misrepresentations. DO NOT GO HERE FOR ANY PRIVATE PARTY OF ANY KIND.
This restaurant has closed.
What kind of bar makes you feel like you're underage when you aren't and have a 100% valid driver's license to prove it?
Our server refused to accept my Minnesota driver's license. I suggested they scan it, but the server said they didn't have one, which I later found out to be false. The server also refused to acknowledge that my other forms of ID (credit card, school ID, etc) matched my driver's license. It seemed as though the server was just set on not serving my party and I.
Minnesota licenses are made out of a rubber-like compound, which may arouse some suspicion, but seriously at least try to verify my ID in some objective manner. He also stated that because my party had licenses from different states (we are students), "clearly" that meant all of our IDs were fake.
My experience at Kelly's was quite upsetting.
AVOID if you have an out-of-state or international ID--they only trust Pennsylvania driver's licenses!
Looking for a demeaning experience at a glorified PIZZA PLACE? I promise anger, mediocre food, time limits. The area has great eateries - NOT this one. Amazing they get away with it. Don't let them.
The worst salon experience of my life. They are dishonest, careless, lazy and refuse to refund you even for their own mistakes. full review with pictures here - http://bewarelalassalon.blogspot.com/
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