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Comment Archives: Locations: Restaurants: Japanese: 1 Star

Re: “Saga, Hibachi Steakhouse & Sushi Bar

Horrific Behavior By Staff - DO NOT GO - PEOPLE WALKED OUT THEY WERE SO APPALLED
Came in with a friend who lives 3 hours away and we asked the hostess if we could both use Groupons. She told us yes, and I asked...even if we are at the same table, and she said yes again then my friend purchased one. When we got to the back they said we could not use it since we walked in together. They said the hostess was new and it was her first day. (even if it was true...which I doubt...they shouldn't have her own her own if she isn't trained...she represents the business). When I tried to explain that they needed to honor what they told us up front, they got rude. I asked to speak to a manager and was told there wasn't anyone there (on a Saturday night...right!). The waiter printed the Groupon rules which said one per group and insisted that since we walked in together we were only eligible for one at the same table. So I said fine..my mom and I will go to another table, so we got up, got back in line and were seated at another table. We figured that would be the end of it but hear them yelling at my friend across the room. The woman got in his face and told him to leave. I started to head over to see what was happening and the other folks at the table got up and left and told them they did not like how they were treating us and said they were taking their business elsewhere. I told everyone I was done too and was preparing to leave when the woman that was in my friends face finally said she would call her supervisor for an exception then seconds later (super fast call to explain everything that happened) said she would make as exception because she didnt want us to post anything negative on the Internet. Ummm...TOO LATE! You do not behave that way to paying customers, especially in front of a 10 year old child that was with us! If your hostess didnt tell us that two groupons were ok, my friend would have never purchased. The fact that we asked that you honor your word and you turn rude and nasty and get in our faces in front of a child is totally unacceptable! I was trying to take my mother out for a nice dinner and you completely ruined our experience. You should be ashamed and embarrassed as a business. We will never be back and have already started telling everyone as know what happened so they never go either.

2 likes, 1 dislike
Posted by JAnderson on 05/12/2013 at 5:32 PM

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